Membership Coordinator

Position Overview

Ontario Nature is looking for a detail-oriented individual with excellent communication and organizational skills for the position of Membership Coordinator.  

Reporting to the Annual Fund Manager, the Membership Coordinator facilitates timely and accurate donation processing. This person is the first point of contact for all new and existing members. They work with the development team to help handle member questions, coordinate communications and to ultimately ensure that the member satisfaction is high. The Membership Coordinator also works closely with the Director of Finance and Administration to ensure that gifts are processed in a timely manner and monthly financial reports are accurate.

This job is perfect for you if you have effective professional communication skills as well as gift processing experience using Raiser’s Edge. You can successfully prioritize and manage a varied workload, and you are able to build and maintain relationships and understand the interests and needs of Ontario Nature’s donors

Why Work With Ontario Nature

• Progressive workspace and membership perks at the Centre for Social Innovation in Toronto
• Generous vacation leave and 4 paid days off in addition to statutory holidays during our office closure in late December
• 12 paid sick days per year and comprehensive benefits package including health, dental and group RRSP program
• Fulfilling, purpose-driven work, alongside 30 passionate and committed colleagues
• An ongoing commitment to create an inclusive and equitable environment for employees, volunteers, members and supporters
• Opportunities for advancement, skill development and cross-sectoral collaboration
• Support for taking initiative and pursuing aligned personal interest projects
• Team building and social opportunities

Principal Responsibilities

Member and Donation Administration

• Process mailed, phone and online gifts and tax receipts in a timely and correct manner in Raiser’s Edge;
• Help maintain database integrity;
• Support donor appeals throughout the year;
• Prepare and reconcile month-end reports for all gifts processed in Raiser’s Edge in a timely manner;
• Prepare and support database queries as needed or requested;
• Identify issues and opportunities for improvement in gift and donor processing; and
• Coordinate gifts of membership.

Member Stewardship Coordination

• Fulfill receipts, e-news sign up, thank you letters/calls, new member packages in a timely manner on a weekly basis;
• Nurture member relationships;
• Maintain member files with accuracy;
• Manage member complaints and concerns with professionalism, engaging appropriate staff as needed to ensure satisfactory resolution including recording communications and outcomes in Raiser’s Edge;
• Work with the fund development team to grow the monthly donor program, providing excellent stewardship and supporting special events and acquisition/telemarketing campaigns; and
• Coordinate thanking monthly donors who upgrade their gifts and sending an annual tax receipt.

Telemarketing

• Work with Annual Fund Manager to support telemarketing campaigns;
• Prepare call sheets, track and report on telemarketing activities; and
• Follow-up on pledges by phone and mail.

Special Projects Coordination

• Assist in development department special projects and events as needed; and
• Provide support and assistance with fundraising and donor engagement/ communication pieces.

Qualifications

Post-secondary education in a related field;

• At least 1-2 years gift processing experience in Raiser’s Edge and proficiency in Microsoft Office software;
• Effective professional communication skills in person, by phone and by email, with ability to build and maintain relationships;
• Superior organization and time management skills with close attention to detail;
• Self-starter who takes initiative and can successfully prioritize and managed a varied workload;
• Experience in a member/donor-based environment and an understanding of the fundamentals of a non-profit working environment are assets; and
• Interest in Ontario Nature’s mission and a love of nature and the outdoors.

Ontario Nature requires that all employees are fully vaccinated against COVID-19 to ensure the health and safety of our employees and the communities we operate in. The selected candidate must provide proof of vaccination at the time of hiring.

Desirable Assets 

• Previous work experience in a not-for-profit environment; and 
• A love of nature and the natural environment. 

Anticipated Start Date: September 12, 2022 
Type of Position: Full time, permanent 
Compensation: $44,000 – $54,000 per year

Location

This position is based at Ontario Nature’s Head Office at 720 Bathurst St, Toronto, ON. This position is primarily office-based with some flexibility for remote working in accordance with Ontario Nature’s operational Remote Work Policy.

Working Conditions

This position may require rare instances of evening or weekend work for donor events, which will be compensated through lieu time.

To Apply

• Include your resume, cover letter and three references in one PDF document, addressing your qualifications and experience
• Include “Membership Coordinator” in the subject line
• Email your application to jobs@ontarionature.org
• Deadline for applications: August 19, 2022

Although Ontario Nature appreciates the efforts of all those who apply for this position, only those selected for an interview will be contacted. No unsolicited emails or phone calls please.

Ontario Nature is committed to employment equity, diversity and accessibility. Requests for disability-related accommodation can be made at any stage of the recruitment process, and applicants should make their requirements known when contacted.

Job Opening: Finance Director

Position Overview

Ontario Nature is seeking a Finance Director to lead and oversee all aspects of its financial management. The Finance Director provides financial expertise and develops financial policies and procedures to ensure compliance with industry best practice and Generally Accepted Accounting Principles. They prepare and oversee the annual budget; analyze budget variances; implement operational improvements; coordinate necessary accounting adjustments; review internal control processes and seek to improve accounting-related procedures throughout the organization; lead the annual audit; prepare financial documents required by government, funders, and others; administer the benefits program; and review all contracts and agreements.

As the ideal candidate, you will be designated CPA with experience in the non-profit sector. You have excellent team-work skills and are skilled at communicating accounting and financial management processes to non-financial staff. You are a proactive communicator and problem-solver, continually seeking improvements to enhance financial management and reporting. You will manage the work of a part-time bookkeeper, will hire and manage an additional financial support staff person and work closely with the Managing Director and administrative team.

About Ontario Nature  

Ontario Nature is a charitable conservation organization that protects wild species and wild spaces across Ontario through conservation, education and public engagement. We represent over 155 member groups, and more than 30,000 individual members and supporters throughout the province. We are there wherever and whenever nature needs us most. To learn more, visit: ontarionature.org. 

Why Work With Ontario Nature 

• Flexible work hours and location, in accordance with our Remote Work Policy 
• Progressive workspace and membership perks at the Centre for Social Innovation in Toronto 
• Generous vacation leave and 4 paid days off in addition to statutory holidays during our office closure in late December 
• 12 paid sick days per year and comprehensive benefits package including health, dental and group RRSP program 
• Fulfilling, purpose-driven work, alongside 30 passionate and committed colleagues 
• An ongoing commitment to create an inclusive and equitable environment for employees, volunteers, members and supporters 
• Opportunities for advancement, skill development and cross-sectoral collaboration 
• Support for taking initiative and pursuing aligned personal interest projects 
• Team building and social opportunities 

Principal Responsibilities

Financial Management

• Oversee all accounting functions including payables, invoicing, receivables, cash management, reconciliations, tax remittances and administration.
• Monitor cash flow, income and expenses, combined and by grant and program.
• Manage and provide quarterly reports on the investment portfolio.

Budgets

• Prepare and oversee the organization’s annual budget, working with the Executive Director, Managing Director and departmental budget managers.
• Oversee and compile quarterly revenue and expense forecasts.
• Prepare financial reports for internal and external needs as required, including quarterly reports for the Board Finance Committee and monthly financial statements for managers.

Financial Systems

• Identify, develop and implement policies, procedures, and efficiency enhancements in the accounting function and related systems.
• Identify financial support staff needs and recommend solutions.

Reporting

• Obtain, interpret, and comply with government and other reporting requirements.
• Provide financial information for reports to funders and partners.

Audits

• Lead work with external auditor.
• Ensure programs, projects and departments record and track revenues and expenses in compliance with specifications for systems and accounts.
• Prepare financial statements and provide supporting materials for the annual audit.
• Prepare for and oversee program audits required by external funders.

Payroll and Benefits

• Manage payroll and record leave and compensatory hours, ensuring that staff time is accurately recorded to departments and programs.
• Administer staff benefits programs including group RRSP and insurance (extended health & dental, Accidental death and dismemberment, critical illness, LTD, life and EAP).
• Review employment contracts.
• Provide all legal and requested documentation of employment as required or requested.
• Maintain complete payroll-related personnel files.

Insurance

• Manage insurance coverage (CGL, D & O, Cyber) and insurance program for member groups.

Contracts and Agreements

• Review all contracts and agreements for approval.
• Track program and project revenue and expenses according to donor/client requirements as requested.

Working with the Board of Directors

• Work closely with and support the Board Finance Committee.
• Provide and present financial and other reports to the Finance Committee and the Board of Directors.
• Work with the Secretary/Treasurer to ensure expense and other approvals obtained as required.

Qualifications

• CPA designation.
• 5+ years of experience in progressive accounting positions.
• Financial reporting, with an understanding of Canadian accounting standards for not-for-profit and charitable organizations (ASNPO and Canadian GAAP). 
• Expert knowledge in the entire accounting process, from data-entry, to completing financial statements. 
• Strong organization and prioritization skills, attention to detail, with high level of accuracy.
• Strong understanding of risk management.
• Understanding of cyber security and IT systems. 
• Thorough understanding of insurance policies. 
• Effective time management skills and flexibility to work with changing priorities, ability to handle multiple competing priorities, and a proactive approach to addressing issues as they arise.
• Excellent communication, inter-personal skills and team-building skills.
• Experience working with Sage accounting software.  
• Strong computer literacy with advanced knowledge of Microsoft Office programs.

Ontario Nature requires that all employees are fully vaccinated against COVID-19 to ensure the health and safety of our employees and the communities we operate in. The selected candidate must provide proof of vaccination at the time of hiring. 

Desirable Assets

• A love of nature and interest in conservation.

Anticipated Start Date  

• September 26, 2022 

Type of Position

• Full time, permanent 

Compensation

• $82,000 – $105,000 per year 

Location

This position is based at Ontario Nature’s Head Office at 720 Bathurst St, Toronto, ON. This position can work remotely in accordance with Ontario Nature’s operational Remote Work Policy.

Working Conditions

The position requires extensive desk and computer use for extended periods. Overtime is required at certain peak times such as year-end and during the annual audit, and attendance at board and committee meetings outside normal working hours. Lieu time may be accrued for this.

Direct Reports

• Part-time contract bookkeeper
• Future finance support position

To Apply 

• Include your resume, cover letter and three references in one PDF document, addressing your qualifications and experience 
• Include “Finance Director” in the subject line 
• Email your application to jobs@ontarionature.org  
• Deadline for applications: August 12, 2022 

Although Ontario Nature appreciates the efforts of all those who apply for this position, only those selected for an interview will be contacted. No unsolicited emails or phone calls please. 

Ontario Nature is committed to employment equity, diversity and accessibility. Requests for disability-related accommodation can be made at any stage of the recruitment process, and applicants should make their requirements known when contacted. 

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